Privacy Policy

Introduction to Our Privacy Policy

At Snuggle Station, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our pet boarding, grooming, day care, and pet accessories services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.snugglestation.com, book our services, or purchase pet food and accessories from us. Please read this policy carefully to understand our privacy practices.

Information We Collect and How We Use It

We collect information about you in various ways to provide exceptional pet care services, process your bookings and payments, and enhance your experience with Snuggle Station. This information helps us understand your pet's needs, communicate with you about our services, and deliver personalized recommendations for grooming, boarding, and pet products.

• Information you provide directly: Name, email address, phone number, physical address, pet details (breed, age, health conditions, dietary requirements), payment information, and any special requests or preferences for boarding, grooming, or spa services.
• Information collected automatically: IP address, browser type, device information, pages visited, time spent on our website, referring website, and usage patterns through cookies and similar tracking technologies to improve our website functionality and user experience.
• How we use your data: Processing pet boarding and grooming reservations, managing payments and invoices, providing customer support, sending service updates and promotional offers, personalizing pet care recommendations, improving our services and website, and complying with legal obligations.

Data Protection, Security, and Your Rights

Snuggle Station takes data protection seriously and implements comprehensive measures to safeguard your personal information. We respect your rights regarding your data and provide you with control over how your information is collected, used, and shared. We are committed to compliance with global privacy regulations including GDPR and CCPA.

• Data sharing practices: We do not sell or rent your personal information to third parties. We may share information with trusted service providers (such as payment processors, veterinarians for health-related inquiries, and shipping partners for accessory deliveries) only when necessary to provide our services. We may disclose information if required by law or to protect our legal rights.
• Security measures: We use industry-standard SSL encryption, secure payment gateways, restricted access controls, and regular security audits to protect your data from unauthorized access, alteration, or disclosure. All pet health and behavioral information is stored securely and accessible only to authorized Snuggle Station staff.
• Your privacy rights: You have the right to access, review, and request correction of your personal data. You may request deletion of your information (subject to legal retention requirements), opt-out of marketing communications, and withdraw consent for data processing. To exercise these rights, please contact us using the information provided below.

Policy Updates and Contact Information

Snuggle Station may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding our privacy practices or this Privacy Policy, please contact us at privacy@snugglestation.com or call us at 1-800-SNUGGLE. You may also write to us at Snuggle Station, Privacy Department, [Your Business Address]. We are committed to addressing your privacy concerns promptly and professionally.